BOOKING POLICY

BOOKING POLICY TERMS AND CONDITIONS

DEPOSIT POLICY:

  • A 50% Deposit is due to secure the client requested booking date. Unless alternative payment terms have been arranged, the remaining balance is due upon handover of deliverables or 30 days after production (whichever comes sooner).
  • The deposit is generally non-refundable, unless we choose to make an exception at our discretion, or the booking is rescheduled within our allowed rescheduling timeframe.
  • In the event that a deposit is not received within the specified timeframe, we may need to consider other booking arrangements to accommodate our scheduling and availability, which could result in the client loosing the desired booking date and time.
  • By accepting the quotation and submitting the required deposit, you acknowledge and agree to comply with our Cancellation, Rescheduling, and No-Show Policy. This policy is binding and enforceable as a contractual agreement between Value Imagery and the Client. Failure to adhere to the terms outlined in the Booking Policy may result in additional fees or other remedies as deemed appropriate by Value Imagery.

CANCELLATION, RESCHEDULING, AND NO-SHOW POLICY:

1. CANCELLATION:

  • Clients must provide a minimum of 14 calendar days notice for shoot cancellation without incurring a fee and to receive a full refund of their deposit.
  • Cancellations made less than 14 calendar days of this notice period will forfeit their deposit.

2. RESCHEDULING:

  • Clients may request to reschedule appointments with a minimum of 7 calendar days notice. No fees will be incurred and any deposit will be applied to the new booking.
  • Rescheduling less than 7 days will incur a 25% fee of the original invoice amount, and will be added to the next scheduled invoice or invoiced separately.
  • Rescheduling within 48 Hours of a shoot may be subject to loss of entire deposit.
  • Rescheduling is subject to availability, and we will do our best to accommodate your request.
  • Frequent rescheduling may result in additional fees or limitations.

3. NO-SHOW:

  • If without prior notice a client fails to attend, or has provided a wrong location, date, or time for a scheduled appointment, it will be considered a no-show.
  • No-shows are subject to a complete loss of deposit. If a deposit has not been made 50% of the original invoice amount will be invoiced separately.

4. EXCEPTIONS:

  • Exceptions to this policy may be made in case of emergencies or unforeseen circumstances.
  • Please contact us as soon as possible to discuss any such situations. You may reach us at contact@valueimagery.com or by calling 02 5609 6005.

Note: Failure to adhere to this policy may affect future bookings and services.

Thank you for your understanding and cooperation.

DELIVERY POLICY

PAYMENT PRIOR TO DELIVERY

Final deliverables will not be released until full payment has been received, unless otherwise agreed in writing prior to delivery.

Where alternative payment terms have been approved, these will be outlined in the original quotation or invoice.

Value Imagery reserves the right to withhold delivery of any content, including final files or watermark-free versions, until all outstanding invoices are settled in full.

⸻

SCOPE OF WORK AND VARIATIONS

All projects are delivered in accordance with the agreed scope outlined in the original quotation or approved brief.

If additional requests, revisions, or changes arise outside of the original scope, Value Imagery reserves the right to:

• Review and adjust the project scope

• Provide an updated quotation or variation cost

• Pause delivery timelines until revised scope and pricing are approved

This may include:

• Additional edits or revisions beyond agreed rounds

• Changes to messaging, structure, or creative direction after approval

• Additional deliverables, formats, or versions

• Extended shoot requirements or additional production days

⸻

APPROVAL AND FINAL DELIVERY

Projects may be delivered in stages. Once a stage is approved, it is considered final and locked.

Any further changes requested after approval may be treated as a variation and quoted accordingly.

Final delivery timelines are dependent on:

• Timely client feedback and approvals

• Receipt of all required assets and information

• Settlement of outstanding invoices

⸻

DELAYED PAYMENTS

Delays in payment may result in delays to delivery timelines.

Value Imagery is not responsible for any impact on campaign launches, deadlines, or third-party commitments resulting from delayed payment or approval processes.

⸻

COPYRIGHT AND USAGE RIGHTS

All content produced by Value Imagery remains the intellectual property and copyright of Value Imagery unless otherwise agreed in writing.

Upon full payment of all invoices, the Client is granted a non-exclusive, perpetual licence to use the final delivered content for its intended purpose as outlined in the original brief or agreed scope.

This licence allows the Client to use the content across their marketing, advertising, and communication channels without time limitation.

Value Imagery retains the right to:

• Use all produced content for portfolio, marketing, promotional, and award submission purposes

• Reuse, repurpose, or showcase the work unless otherwise agreed under a separate agreement

Any use outside the agreed scope, including resale, third-party licensing, or redistribution, must be approved in writing and may be subject to additional licensing fees.

Raw footage, project files, and unused assets remain the property of Value Imagery unless explicitly included in the deliverables or licensed separately.