BOOKING POLICY

BOOKING POLICY TERMS AND CONDITIONS

DEPOSIT POLICY:

  • A 50% deposit is due to secure the Client’s requested booking date, unless alternative payment terms are specified in an approved quotation or invoice.
  • Where an approved quotation or invoice specifies alternative deposit amounts, payment schedules, due dates, or other payment terms, those terms will take precedence over the standard payment terms contained in this Booking Policy.
  • Unless alternative payment terms have been agreed, the remaining balance is due upon handover of deliverables or 30 days after production, whichever occurs sooner.
  • Deposits and initial booking payments are generally non-refundable, unless Value Imagery chooses to make an exception at its discretion, or the booking is rescheduled within the allowed rescheduling timeframe.
  • If the required deposit or initial booking payment is not received within the specified timeframe, the requested booking date and time are not guaranteed and may be made available to other clients.
  • By accepting a quotation and/or making the required deposit or initial booking payment, the Client acknowledges and agrees to comply with this Booking Policy, including the Cancellation, Rescheduling, and No-Show Policy.
  • Where specific payment, booking, production, or delivery terms are included in an approved quotation or invoice, those specific terms will take precedence over any conflicting standard terms contained in this Booking Policy.

CANCELLATION, RESCHEDULING, AND NO-SHOW POLICY:

1. CANCELLATION:

  • Clients must provide a minimum of 14 calendar days notice for shoot cancellation without incurring a fee and to receive a full refund of their deposit.
  • Cancellations made less than 14 calendar days of this notice period will forfeit their deposit.

2. RESCHEDULING:

  • Clients may request to reschedule appointments with a minimum of 7 calendar days notice. No fees will be incurred and any deposit will be applied to the new booking.
  • Rescheduling less than 7 days will incur a 25% fee of the original invoice amount, and will be added to the next scheduled invoice or invoiced separately.
  • Rescheduling within 48 Hours of a shoot may be subject to loss of entire deposit.
  • Rescheduling is subject to availability, and we will do our best to accommodate your request.
  • Frequent rescheduling may result in additional fees or limitations.

3. NO-SHOW:

  • If without prior notice a client fails to attend, or has provided a wrong location, date, or time for a scheduled appointment, it will be considered a no-show.
  • No-shows are subject to a complete loss of deposit. If a deposit has not been made 50% of the original invoice amount will be invoiced separately.

4. EXCEPTIONS:

  • Exceptions to this policy may be made in case of emergencies or unforeseen circumstances.
  • Please contact us as soon as possible to discuss any such situations. You may reach us at contact@valueimagery.com or by calling 02 5609 6005.

Note: Failure to adhere to this policy may affect future bookings and services.

Thank you for your understanding and cooperation.

DELIVERY POLICY

PAYMENT PRIOR TO DELIVERY

• Final deliverables will not be released until full payment has been received, unless alternative payment or delivery terms are specified in an approved quotation or invoice.

• Where an approved quotation or invoice specifies alternative payment schedules, delivery milestones, payment due dates, or delivery terms, those terms will take precedence over the standard payment and delivery terms contained in this Booking Policy.

• Value Imagery reserves the right to withhold delivery of any content, including final files or watermark-free versions, until all payments currently due under the agreed payment schedule have been received.

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SCOPE OF WORK AND VARIATIONS

• All projects are delivered in accordance with the agreed scope outlined in the approved quotation or brief.

• If additional requests, revisions, or changes arise outside the agreed scope, Value Imagery reserves the right to review and adjust the project scope, provide an updated quotation or variation cost, and pause production or delivery timelines until the revised scope and pricing are approved.

This may include:

• Additional edits or revisions beyond agreed rounds

• Changes to messaging, structure, or creative direction after approval

• Additional deliverables, formats, or versions

• Extended shoot requirements or additional production days

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APPROVAL AND FINAL DELIVERY

• Projects may be delivered in stages. Once a stage is approved, it is considered final and locked.

• Any further changes requested after approval may be treated as a variation and quoted accordingly.

• Delivery timeframes specified in an approved quotation or invoice take precedence over any standard delivery timeframes or expectations.

• Final delivery timelines are dependent on timely Client feedback and approvals, receipt of all required assets and information, and payment in accordance with the agreed payment schedule.

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DELAYED PAYMENTS AND CLIENT DELAYS

• Delays in payment, feedback, approvals, or the provision of required assets or information may result in corresponding delays to production and delivery timelines.

• Value Imagery is not responsible for any impact on campaign launches, deadlines, publication dates, or third-party commitments resulting from delays caused by payment, feedback, approvals, or required Client-supplied materials.

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COPYRIGHT AND USAGE RIGHTS

• All content produced by Value Imagery remains the intellectual property and copyright of Value Imagery unless otherwise agreed in writing.

• Upon payment in accordance with the agreed payment terms, the Client is granted a non-exclusive, perpetual licence to use the final delivered content for its intended purpose as outlined in the approved quotation, brief, or agreed scope.

• This licence allows the Client to use the final delivered content across its marketing, advertising, and communication channels without time limitation.

• Value Imagery retains the right to use produced content for portfolio, marketing, promotional, and award submission purposes, and to reuse, repurpose, or showcase the work unless otherwise agreed in writing.

• Any use outside the agreed scope, including resale, third-party licensing, or redistribution, must be approved in writing and may be subject to additional licensing fees.

• Raw footage, project files, and unused assets remain the property of Value Imagery unless explicitly included in the agreed deliverables or licensed separately.